Shipping / Policies

We ship our products by fedex ground service (5-7 days) . If you have any
questions please e-mail us at jjdirect@charter.net

1. Can I cancel my order?
Once your order is processed, it cannot be cancelled and shipment cannot be stopped. If you choose to cancel your order once it has been processed or shipped, you will be charged for return shipping and a 30% restocking fee.

2. What do I do if I receive damaged Product?
We thoroughly inspect all products before shipping them, so any damages to items can only occur during their shipment. If you do receive damaged products, you must contact us within 3 days of the time you receive the damaged items. We will file a damage report with the shipping company and make arrangements to fix or replace the damaged products.

3. Do you accept returns?
We do accept authorized returns on unused products for up to 7 days after you receive the product. Unused products are products that have not been assembled or used in any way. Every return is also subject to a 30% restocking fee. If you return a product, you should receive your refund within 7 business days from the time we process your returned product

4. I have a question about my order?
Please visit our contact page and either email us or give us a call.